We're seeking an e-commerce customer service representative to join the Lavendaire team!
Duties / Responsibilities
- Respond to customer emails and social media messages
- Resolve customer complaints effectively and in a professional manner
- Manage changes to orders as requested by customers
- Coordinate with our warehouse team to resolve order issues (cancellations, returns, replacements, etc.)
Qualifications
- Customer service attitude: ability to stay calm and positive; empathetic and solution-oriented
- Aligns with Lavendaire core values: believe in the mission of the brand, be resourceful, embrace a growth mindset, and be accountable
- Amazing communication skills: written and within a team
- Ability to prioritize
- Organized, punctual, and detail-oriented
- 1+ year(s) of experience with online customer service for an e-commerce company
- Technology & social media savvy (a plus)
Required skills / proficiency:
- Shopify
- Freshdesk or other online customer service software
- Google Workspace apps
This is a part-time hourly position (up to 20-30 hours per week), to start immediately. Most work can be done remotely during PST working hours.
Open internationally.